TERMS & CONDITIONS

PLEASE READ CAREFULLY BELOW TERMS AND CONDITIONS BEFORE USING THIS WEBSITE

We (hereinafter referred to as “Chocobrosia”, “we”, “us” or “our”) provide use of our websites, mobile applications, and other related information and services (collectively the “Services”) to its visitors (hereinafter collectively referred to as “Visitors”, “you” or “your”). These Terms of Use govern your use of the Services. By accessing the Services, you signify your assent to, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms of Use, you may not use any of the Services. 

We may revise these Terms and Conditions or any portion thereof at any time. Please check this page to take notice of any changes we may make.

 

Use

You must be at least 18 years old to use the Services. 

 

Intellectual Property

Unless otherwise noted, all materials, including, without limitation, all illustrations, images, icons, designs, video clips, photographs, written material, and other materials that appear as part of the Services (collectively "Content") are trademarks, copyrights, trade dress and/or other intellectual properties licensed to, or owned by, Chocobrosia. You may download, print and store selected portions of the Content only if you: (1) use these copies only for your own personal, non-commercial use; (2) do not copy or post the Content on any network or website or transmit the Content in any media whatsoever; and (3) do not modify or alter the Content in any way, or add, delete or change any copyright or trademark notice. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading. Chocobrosia reserves all title, right, interest and full intellectual property rights in any Content you download from the Services. Except as noted above, you may not download, copy, modify, reproduce, distribute, publish, transfer, transmit, create derivative works from, or otherwise use the Content. These limitations apply to any and all Content on the Services. Violation of the Site’s copyright is a serious and punishable offense.

 

Terms of Sale

If you purchase products from our Site, our terms and conditions of sale will apply to all your purchases. Products purchased are for personal or gifting use only and should not be re-sold, used for commercial purposes or any other commercial benefit.

 

Purchases

Products displayed on the Site are the only products offered for sale through the Site. Should you have any special requests or require something that is not present on the Site, please contact us on info@choco-brosia.com.

If you wish to purchase any product made available through the Site ("Purchase"), you may be asked to provide certain information relevant to your Purchase including, without limitation, your full name, your phone number, your company name, your credit card number, the expiration date of your credit card, your billing address, and your delivery information.

When buying an item, you agree that:

• You are responsible for reading the full item listing before making a purchase.

• You enter into a legally binding contract to purchase a product(s) when you commit to buying a product(s).

• We do not transfer legal ownership of items to the buyer.

 

By making a purchase, you represent and warrant that: (i) you have the legal right to use any payment method(s) in connection with your Purchase; and that (ii) the information you supply to us is true, accurate and complete.

By submitting any information, you grant us the right to provide your information to third parties for purposes of facilitating the completion of your purchase(s).

We reserve the right to refuse or cancel your order, either in full or in part, at any time for certain reasons including but not limited to: order quantity, product availability, any error(s) in the description or price of the product, error in your order, or any other reason(s) we deem fit.

We reserve the right to refuse or cancel your order if fraud or an illegal or unauthorized transaction is suspected.

We may, in our sole discretion, limit or cancel quantities purchased per person, per company, per user, per order, or apply any other limitations and/or cancelations we deem fit. These restrictions may include orders placed by or under the same credit/debit card, and/or orders that use the same billing and/or delivery address. In the event that we make a change to, or cancel, an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

Information Relating to Goods

We will make reasonable efforts to ensure that any and all information about our products is accurate and up-to-date. However we do not guarantee or warrant that there will be no errors in the specifications, images, pricing and/or description of the products, or that products will always be available if you wish to purchase them.
Images of products i.e. packaging and chocolates are for illustrative purposes only. There may be slight variations in color between the product image and the actual product received. With regards to the chocolates, flavor assortment and arrangement within the box may differ based on availability and aesthetic appeal respectively.
If you need any further information about any products on our Site, please contact us on the information provided in the “Contact us” section. 

Products purchased should be stored in a dark, odorless place with temperature controlled between 16 - 18 degrees Celsius with a relative humidity of 40-60%. Due to the presence of cocoa butter, couverture chocolate may develop a ‘bloom’ (white hue). Bloomed chocolates are perfectly safe to eat and taste the same.

All products are manufactured in a facility containing nuts, gluten, dairy and soy. We cannot eliminate the possibility of cross-contamination. 

We reserve the right to, at any time and without notice, modify or update the information about products displayed on the Site, including, without limitation, information on products, prices, description and availability of products.
 

Accounts

If you create an account with us, you must provide us information that is complete, accurate, and current at all times. Failure to do so constitutes a breach of our Terms, which may result in immediate termination of your account on our Services.

You are responsible for safeguarding the password that you choose to use to access the Services and for any actions or activities under your password. Should you forget your password, please contact us and we will send you a link in order to create a new password.

You agree not to disclose your username and password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account on info@choco-brosia.com.

You may not use as a username that is a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, the name of another person or entity or that is not lawfully available for use, or a name that is otherwise offensive, vulgar or obscene.

You are solely responsible for any activity on your account. You may not share your account with anyone other than yourself. In case the account is used by another person, then the person whose billing information is on the account will ultimately be responsible for all activity.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, breach of the Terms & Conditions.

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services.

 

ORDER AND DELIVERY PROCEDURE

Order Procedure

You can place your order directly online, you can only choose from our displayed products.

You may wish to include a personal message with the product(s). You may provide the content of your personal message directly online, in the applicable section. We reserve the right to reject at any point in time, any message we consider might offend the recipient for offensive, racist, defamatory, abusive, obscene, indecent, menacing or is in breach of copyright, confidence, or any other legal rights.

 

Order Confirmation

Once we receive your order placed online, you will receive an acknowledgement email regarding placement and delivery of your order, including an order tracking number. If you don’t receive this email acknowledgement, please contact us on the email address or phone number in the “Contact Us” section.

The order acknowledgement email is not an acceptance of your order. Acceptance of your order will only take place once the products you have ordered have been dispatched (unless we have notified you that we did not accept your order).
 

Payment 

Online Payment: Visa, Master cards and AMEX can be used for online payment. The payment will be debited from your credit/debit card once the order is placed.

By entering your payment details onto the Website, you warrant the authorization of the purchase transaction. We reserve the right to decline the order wherein the payments are not valid/authorized or are fraudulent in any way.

 

Payment Confirmation

Once you place your order, you will not receive a payment confirmation email. The order confirmation serves in its place.

In cases where your payment was rejected, our team will contact you for more information and to assist you in placing your order.

 

Delivery

The product(s) ordered by you are under your responsibility from the time they are delivered to the mentioned delivery address. This means that you are solely responsible for any damage or loss which occurs after this time. A delivery signature is mandatory for any delivery, at which point the ownership of the product(s) will be transferred to you, the buyer, or the nominated recipient.

In case of a nominated recipient, who is different from the buyer, you hereby agree to accept their signature as evidence of delivery and transfer of responsibility.

Unless otherwise specified, all orders will be delivered to any mentioned delivery address in Dubai within 2-5 working days. 

You may place an order in advance for a scheduled delivery (for example an event). You can schedule for a maximum period of one month.

We do not deliver goods to post boxes or virtual addresses. We can only ship to one address per order.

Delivery fees will be charged in addition to the total price of the order.

 

Refunds or Exchanges

All items on the Services are perishable, therefore, all purchases are final and non-refundable. Chocobrosia is not liable for any and all incorrect order information provided by the customer, and also not liable for stolen, lost or damaged product(s) once the order has been delivered to the mentioned delivery address. 

 

Limitations on Liability

The Services and all information and functionality on the Services is provided without warranty of any kind, either implied or express, including, but not limited to, fitness for a particular purpose, the implied warranties of merchantability, or non-infringement.

Neither Chocobrosia nor any of its affiliates and service providers shall be liable for any direct, indirect, consequential, punitive, incidental or other damages or losses of any kind whatsoever arising out of your access to, or use of, the Services, including, but not limited to, any failure of performance, omissions, error, interruption, defect or computer viruses, or the failure to store, deletion, unavailability or misdelivery of any information, products, material, products, applications or features, even if advised of the possibility of such damages or losses. By using the Services, you agree to release and hold harmless Chocobrosia, its affiliates, officers, directors and employees from any and all claims, demands, damages, costs and expenses of any kind whatsoever relating in any way to use of the Service or any materials downloaded from this Service.

 

Governing Law

These Terms shall be governed and construed in accordance with the laws of the UAE.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

You hereby consent to the exclusive jurisdiction of the UAE courts in respect of any disputes arising in connection with the Services, or any matter related to or in connection therewith.